Every Manager’s Guide to Information Technology: A Glossary of Key Terms and Concepts for Today’s Business Leader, 2nd edition

Published in April 2nd, 2009
Business, ITIL / ITSM

Every Manager’s Guide to Information Technology: A Glossary of Key Terms and Concepts for Today’s Business Leader, 2nd editionAuthor: Peter G. W. Keen

Paperback: 290 pages

Publisher: Harvard Business School Press

ISBN: 0875845711

File Format: CHM

File Size: 1 MB

Description: The idea behind this book is that if you look up one term in the glossary (95% of this book is a glossary) at the end of the entry for the term you looked up there is a list of additional terms to cross reference for a more in-depth understanding of the concepts presented. Read more and download…

Effective IT Service Management: To ITIL and Beyond!

Published in March 4th, 2009
ITIL / ITSM

Effective IT Service Management: To ITIL and Beyond!Author: Rob Addy

Paperback: 342 pages

Publisher: Springer

ISBN-10: 3540731970

ISBN-13: 978-3540731979

File Format: PDF

File Size: 3.8 MB

Description: IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of today’s IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework.
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